Dear valued customers, We would like to express our sincere gratitude for choosing and shopping at Black Sheep Sneaker. To ensure your rights and satisfaction, we would like to inform you about our return and exchange policy in case of any issues:

For products that are determined to have defects from the store, such as missing shoes, small details, or significant deviations from the original design, we commit to providing a return or exchange for you. To be eligible for a return or exchange, please provide specific and accurate information such as detailed photos of the faulty product, your name, email used for the order, and contact number (if available).
However, in cases where the products are mistakenly ordered with the wrong size by customers, we seek your understanding that we cannot support returns or exchanges. As an online-based operation, we cannot be responsible for basic errors made by customers in accordance with our policies.
To ensure a smooth and efficient return or exchange process, we require the products to be kept intact, without any dents, damages, or color alterations. All products must be accompanied by detailed images to enable us to assess and ensure objectivity for our store. If you have any inquiries or require assistance regarding product returns or exchanges, please feel free to contact us at support@blacksheepsneaker.com. - Our support team will promptly respond and address any concerns you may have. We always prioritize your satisfaction and are committed to providing top-quality products and services. Once again, thank you for supporting Black Sheep Sneaker. - Best regards, The Black Sheep Sneaker Team.